Terms of use

1. About us

North Pole HQ is made by Wonder Media Ltd, a company registered in England and Wales under company number 06489006, whose registered office is 48 Church Avenue, Harrogate, North Yorkshire, HG1 4HG. Our VAT number is 983 5674 67. In these terms, “we”, “us” and “our” refer to Wonder Media Ltd. You can contact us at support@northpolehq.app.

Our privacy notice explains how we handle personal data. In short, the app collects none.

2. These terms and Apple’s licence

You download North Pole HQ from the App Store, so your use of it is also governed by Apple’s standard Licensed Application End User License Agreement. These terms apply alongside that agreement. If the two conflict, Apple’s agreement applies to the extent the conflict concerns the licence to use the app.

3. What North Pole HQ is

North Pole HQ is a Christmas app for iPhone, iPad and Apple TV. Children can have calls with Santa, write to him, watch the North Pole Cams, open an Advent Calendar and follow the Sleigh Tracker on Christmas Eve, and on Apple TV, watch Santa’s Voicemail.

Santa in North Pole HQ is a character. His calls, replies, cams and messages are made in advance and put together by the app on your device. Nobody is listening or watching at the other end, and Santa does not promise presents.

4. Setting it up and the grown-ups’ area

North Pole HQ is designed to be set up by a grown-up and enjoyed by children. The family’s details, the settings and purchases are in the grown-ups’ area, behind a PIN that you choose. Please keep your PIN private. You are responsible for anything you share from the app, such as a call recording.

5. The free version and the North Pole Pass

North Pole HQ is free to download, and the free version includes one call with Santa for each child every Christmas (for up to 5 children), one of the North Pole Cams, the first Advent Calendar door your child opens, 5 messages to Santa a day, the Sleigh Tracker and countdown and, on Apple TV, Santa’s first voicemail. It contains no advertising.

The North Pole Pass is an auto-renewing yearly subscription that unlocks everything else. In the UK it costs £2.99 for the first year, as an introductory offer for new subscribers, and then £4.99 a year. The price shown in the App Store before you buy is the price you pay, in your country’s currency.

The Pass renews automatically each year unless you cancel it at least 24 hours before the end of the current year. You can cancel at any time in your Apple Account’s subscription settings (on an iPhone or iPad, Settings, then your name, then Subscriptions; on Apple TV, Settings, then Accounts, then Subscriptions). If you cancel, the Pass carries on until the end of the year you have paid for. One Pass covers iPhone, iPad and Apple TV on the same Apple Account, and your family through Family Sharing.

Payment, renewal, cancellation, refunds and Family Sharing are handled by Apple through the App Store, and are subject to Apple’s terms. If the price ever changes, Apple will tell you before it applies to your subscription.

6. Where North Pole HQ works

North Pole HQ is in English. Advent Calendar doors open by the date on your device, and on Christmas Eve Santa reaches your town at midnight, local time.

7. Using North Pole HQ

North Pole HQ is for your family’s own domestic and private use. You must not use it for any commercial purpose, copy or share its content outside the app, or use it in a way that breaks the law. Santa’s voice, the pictures, cams, words and everything else in the app belong to us, and we let you use them in the app for your own enjoyment.

8. Your rights as a consumer

Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. North Pole HQ is digital content, and it must be as described, fit for purpose and of satisfactory quality. If it is not, you may be entitled to a repair or a replacement, or to some or all of your money back. For more information, contact Citizens Advice. If you live outside the UK, you also keep any rights the consumer law of your country gives you.

9. Our responsibility to you

We will provide North Pole HQ with reasonable care and skill. We do not guarantee that it will always be available or free from faults, and we may change, add or remove features, including from one Christmas to the next.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. North Pole HQ is provided for domestic and private use only, and we are not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights as a consumer in relation to digital content.

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation, unless the damage was caused by your failure to follow our instructions.

10. Changes to these terms

We may update these terms to reflect changes to North Pole HQ or to the law. The date below shows when they were last revised. A change will not affect a subscription period you have already paid for.

11. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

12. Contact

If you have a question or a complaint about North Pole HQ, please email support@northpolehq.app. We handle correspondence in English.

Last updated 13 November 2026.